✅ Quality Check Before Shipping

• All orders are thoroughly inspected during the packing process.

• If you receive a faulty, defective, or incorrect item, please follow the steps below.

📌 How to Return

• Notify us within 3 days of receiving your order at heartfeltdash@gmail.com.

• Include in your email:

  • Order number

  • Clear photographs showing the defect or incorrect item

• Items must:

  • Be in original condition ( unused, unwashed, unaltered )

  • Have all original tags and labels attached

• Return shipping charges:

  • Covered by heartfeltdash if the item is defective or incorrect.

• Packaging requirements:

  • Use the original shipping packaging if possible, or pack securely in your own packaging.

  • Provide us with the return tracking number once shipped.

heartfeltdash reserves the right to reject any return that does not meet the above criteria.

💳 Refund

• Refunds are processed after the returned item is received and verified.

• Refunds will be credited back as store account credits.

• If an item is confirmed faulty, you may choose one of the following:

  • Replacement of the same item ( subject to stock availability )

  • Store account credits

🚫 When Exchange / Return Is Not Possible

• Change of mind or items purchased on sale.

• Requests made after the 3-day return window.

• Items that show signs of:

  • Washing or used

  • Contamination or odours (perfume, smoke, etc.)

  • Intentional damage for refund purposes

• Items returned in poor packaging causing loss or damage.

• Items not considered defective:

  • Slight colour variations due to lighting (may appear lighter or darker)

  • Minor measurement differences (1–3 cm) due to material or method

  • Small imperfections such as loose threads, uneven stitching, or minor stains that do not affect the overall appearance

⚖️ Disclaimer

• heartfeltdash reserves the right to amend or update these Terms at any time without prior notice.

• In the case of any dispute, heartfeltdash’s decision will be final.