📏 What Are the Model’s Size Details?
Our model (Darre) is 157 cm tall and is wearing size S.
Please refer to each product description for detailed sizing measurements.
🛒 Are the Items Ready Stock or Preorder?
Most items are preorder-based, unless specifically labeled “In Stock”.
Ready stock items are available in limited quantities and ship out faster.
📦 When Will My Order Arrive?
Orders are processed once payment is completed.
Preorder Items (General):
Estimated delivery: 14–20 days after the batch cut-off date.
Batch cut-off dates: 5th, 10th, 15th, 20th, 25th, and last day of each month.
Example 1: Order placed on 12th → cut-off on 15th → shipping begins within 10–15 days from 15th.
Example 2: Order placed on 15th → cut-off same day → shipping begins within 10–15 days from 15th.
Preorder Items (Vietnam Clothes):
Ship out from Vietnam 2–4 days after the batch cut-off date.
Delivery to customers in Singapore takes an additional 2–3 days after arrival in Singapore.
Ready Stock Items:
Ship within 1–2 business days after payment.
Mixed Orders (Ready Stock + Preorder):
All items will be shipped together once preorder items are ready.
ℹ️ The current batch cut-off date is displayed at the top header of our website.
🔍 Where Can I Check My Order Status?
Once your order has been shipped, you will receive an email titled “Your Order is Shipped”.
This email includes:
Your tracking number
The courier company used
A “Track My Order” button for real-time parcel updates
➕ Can I Add to a Previous Order to Save on Shipping?
Yes, as long as your previous order has not yet been shipped.
If your new order falls into a different batch, both will be shipped together once all items are ready.
No extra shipping charges apply for combined orders.
To combine orders, please contact us via Instagram DM @heartfeltdash.
📝 Can I Change My Shipping Details?
Yes, if your order has not yet been shipped.
Please contact us immediately to update your shipping details.
🌍 Where Do You Ship To?
We currently ship within Malaysia and Singapore only.
💰 How Much Is Shipping?
Malaysia
West Malaysia: $15 (Free shipping for orders above $100)
East Malaysia: $15 (Free shipping for orders above $100)
Singapore
Non-fragile items: $5 (Free shipping for orders above $100)
Fragile items: $10 (Free shipping for orders above $100)
🔄 Can I Exchange My Item for a Different Size?
Unfortunately, we do not offer size exchanges.
Please refer to the size chart on each product page before purchasing.
For defective items, please refer to our Exchange & Refund Policy.
⚠️ What Should I Do if There Is a Problem With My Items?
Please review our Exchange & Refund Policy page for detailed instructions.
Contact us immediately with photos of the issue so we can assist you promptly.